Troubleshoot: Two-step verification
If you're using two-step verification (2SV) and aren't receiving the codes, or you're getting an error message, look in this list for solutions.
| Situation | Solution |
|---|---|
| I'm just not receiving the codes on my smartphone | Make sure your carrier isn't blocking +1 (480) 360-5516. |
| I got an error message that says, "To protect your account, we locked this verification method for 24 hours due to too many code requests." | We lock a 2SV method when someone asks us to "resend code" too many times. Wait 24 hours and try again, or see Cancel two-step verification and follow the steps under I don't have access to that device. |
| I'm using a phone number based in India and I'm not getting the codes | Our text message provider Twilio might have problems reaching you. |
| I don't have the device I set up for 2SV (lost phone, changed my number, etc.) | See Cancel two-step verification and follow the steps under I don't have access to that device. |
| My 2SV doesn't work and I want to cancel 2SV, but I can't cancel it without using 2SV to log in! | See Cancel two-step verification and follow the steps under I don't have access to that device. |
If you set up a backup 2SV method
If you set up a backup 2SV method, select No code? to choose your backup method from the list.
